Frequently Asked Questions
Our face to face sessions take place in dedicated therapy spaces at Emerald Therapy Services in Chester. While we typically recommend face to face sessions we can also offer a virtual session if you’d prefer therapy in the comfort of your own home.
You can either book on our website by clicking here or you can send us an email at [email protected]. Please note we are unable to arrange sessions via social media.
We totally get that things come up and you might need to cancel or reschedule. If you can let us know at least 48 hours in advance, we’ll be happy to move or cancel your appointment with no problem. If it’s less than 48 hours’ notice or you miss the session, we may need to charge the full fee — just because it’s tricky to fill the spot at short notice and we still have room costs to cover. Thanks so much for understanding!
Please find our full cancellation policy here.
You’ll be met in the waiting area and taken through into a calm and safe space. You’re welcome to bring a drink and use the space as your own, getting comfy on the sofa and relaxing into the session. We’ll continue from our initial assessment, gathering more information and deciding on which is the best way to go with support and therapy in the first few weeks.
Inner Calm Collective is a contemporary mental health service offering psychotherapy, mental health support and education to help people flourish.
Our initial assessment, mental health support and EMDR sessions start at £55 for 50 minutes. Group education sessions start at £100 – please enquire for more information.
Trust is an integral part of a therapist-client relationship; therefore, all Inner Calm Collective sessions and therapist-client communication will be kept confidential. However there might be certain circumstances where we may have to consider breaking a client’s confidence for their own safety. For example, this could be if there was a risk of immediate harm to the client or to another person. There are also rare circumstances where we may be required by law to disclose client information. Finally, in some situations it might be necessary for us to share notes with other health professionals, for example if you see more than one therapist. Wherever possible, we will discuss sharing your information with you beforehand and ensure that you are fully aware and informed of procedures. If this is not possible we will use our professional discretion.
Please see our Privacy Policy for further information on how we manage your data.
Almost anyone! However, we are unable to help with acute psychiatric or suicidal crises; if a client is suicidal, they will be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK). If you are being supported by Community Mental Health Services or receiving treatment for acute mental health issues, please do speak in the first instance to the relevant agency for advice and further support.